Technical & Business Operations Manager

Job ID: 187449
Required Travel : Minimal
Managerial - Yes
Location: :Indonesia- Jakarta (Customer Site)

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

Manages and leads teams to meet the scope, quality, time, and budget framework. Responsible for team and people management.

• You will apply your project management and leadership expertise to ensure that your team meets scope, quality, time, and budget targets.
• You will be accountable for project planning, execution, monitoring, risk management, and achievement of the targets set for the project—while also being responsible for the delivery of the scope within the agreed level of quality, timeframe, budget, and other agreed KPIs/SLAs.
• As an expert people manager, you will be tasked to for attracting, developing, and retaining talent to build and maintain an effective team.
• You will use your quality knowledge to predict risks (quality, timeline, and budget) and take necessary mitigation measures that lead to high-quality production, stable BAU, and predictable operations.
• You will manage relationships efficiently and communicate with key stakeholders to ensure that production support is not only aligned with the customer requirements, but also adds value to their business.
• You will be able to display your in-depth technical and hands-on knowledge of operation systems, serving as a professional authority, and leading the team during adversity.
• You will be able demonstrate innovative with process and product engineering, while promoting Kaizen principles in project processes and deliverables, as well as setting up foundation practices and standard operation procedures.
• You will prioritize activities (self, team, external) to understand and implement reuse of best practices and follow up on them.
• You will have the opportunity to plan the implementation process to mitigate the impact of differences between the future and current state, and be part of the PRR committee.
• You will support the execution of plans with related employees, managers, and business leaders, analyze failed CCs, and implement lessons learned.
• You will ensure production readiness for new releases (part of the approval chain of the PRR committee) and own the monitoring (planning, requirements, analyzing, defining levels, and so on).

• Work in production/operation as a group leader or shift manager, or equivalent role.
• Total industry experience of 9+ years.

• You will be a total influencer and trusted advisor across functional teams to make sure the business is achieving goals on a strategic level.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
• You will have the opportunity to work in multinational environment for the global market leader in its field

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce