Front Office - Receptionist

Duties and Responsibilities

As Front Office Receptionist, I will assume full responsibility for the efficient operation in the following:

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.

• Knowledge on room rates and suggesting upselling when necessary.

• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.

• Maintain a balanced bank assigned by the hotel. Make change, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.

• Maintain efficient administration within the department preparing and submitting operational reports on time.

• Conduct procedures involved in the provision of guest in-room amenities.

• Ensure all equipment of the department is kept clean and in good working condition.

• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Front Office Receptionist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.

• Fluent in English; I understand that additional languages are preferred.

• Indonesia nationality only

The above is intended to provide an overview of the role and responsibilities for a Front Office Receptionist at Six Senses Uluwatu, Bali. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses Uluwatu, Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say.

A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin...

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