Customer Care B2B Jr Supervisor
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Global Tiket Network with the position of Customer Care B2B Jr Supervisor - Global Tiket Network which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care B2B Jr Supervisor - Global Tiket Network below matches your qualifications. Good Luck: D
Job purpose: Customer Care B2B Jr Supervisor is responsible to ensure the CC B2B Team running well as per agreed KPI & SLA by being an intermediary between the…...
- To ensure Refund, Case Management, B2B Helpdesk and Preflight/ Rebooking Team SOP well implemented
- To ensure all cases related Refund, Case Management, B2B Helpdesk and Preflight/Rebooking Team solved within SLA.
- Monitoring the productivity of team in accordance with the specified SLA targets by providing forecast for workforce planning and scheduling.
- Provide report achievement & improvement Refund, Case Management, B2B Helpdesk and Preflight/Rebooking Team to Contact Center Support Assistant Manager.
- Coordinate with partners/3rd parties to solve occurring issues
- Review & evaluate the current SOP to ensure compliance with best practice in the operations
- Minimum 1-2 years in the same or similar scope of work/Team Leader
- Minimum D3 from any educational background
- Having experience in GDS system (Amadeus, Sabre, etc)
- Having strong leadership and highly motivated
- Having a good understanding of Contact Center metrics, both from Process and People
- Fluent in speaking and writing, both in Bahasa and English
- Data driven, having good analytical skill and critical thinking, negotiation, coaching & presentation skills
- Strong willingness to learn new things and take up new challenges or having proven agility
- Experienced in project implementation in contact center
- Experienced and familiar with contact center operations
- Advanced Microsoft Office Skills
Information :
- Company : Global Tiket Network
- Position : Customer Care B2B Jr Supervisor
- Location : Jakarta
- Country : ID
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care B2B Jr Supervisor job info - Global Tiket Network Jakarta above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care B2B Jr Supervisor job info - Global Tiket Network Jakarta in 17-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 17-05-2024
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