Housekeeping Manager

Housekeeping Manager

The Hilton portfolio of hotels is comprised of 19 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Homewood Suites, Home2 Suites and Hilton Grand Vacations. In Asia Pacific, the company has over 300 trading hotels and nearly 500 under development.

Summary:

Under the direct guidance of the Executive Housekeeper or his/her delegate within the limits of established Hilton World Wide and local policies and procedures, oversees and directs the day to day operation of Housekeeping Department and assist in the forward planning of the department.

Responsibilities:

• Directs the work assignment of Supervisory and non-Supervisory.

• Monitors Housekeeping Team Member to ensure guests receive prompt and courteous service.

• Monitor Housekeeping Team Member to ensure guest rooms and particularly those of priority members known repeat guests and other VIPs receive special attention.

• Prioritize checking for all VIP arrivals, HHonors member, long staying guest & regular guest.

• Working closely with Executive Housekeeper in drive team member to achieve target or even exceed of cleanliness

• High concern on feedback coming from online survey

• Schedule routine inspections with Supervisor of guest rooms including arrival rooms and stay over rooms.

• Inspect all floor corridor, service area and pantry area to perform all good maintenance and cleanliness.

• Inspect public areas cleanliness and liaise to have special cleaning of the day, special project etc.

• Monitor Team Member performance, Team Member schedule in daily basis; liaise with Supervisor and Housekeeping Admin.

• Appraise appearance, discipline and efficiency of all Team Member under direct supervision and initiate immediate remedial action if necessary.

• Ensure that consumption of guest supplies is under control.

• Assists in monitoring and controlling Housekeeping Procedures including lost and found, key control, security and emergency procedures, health and safety for Team Member and guests.

• Monitoring all Housekeeping expenses in daily, weekly and monthly basis.

• Monitor cleaning machines, cleaning equipments, and cleaning tools maintenance in weekly and monthly basis.

• Acts on behalf of the Executive Housekeeper in his/her absence as assigned.

Other Considerations:

• Assist in planning for future staffing needs.

• Assist in recruiting in line with company guidelines.

• Ensure training needs analysis of Housekeeping Team Member is carried out and training programs are designed and implemented to meet needs.

• Coaches, counsels and disciplines Team Member, providing constructive feedback to enhance performance.

• Regularly communicates with Team Member and maintain good relations.

• Assists with the efficient roster of Housekeeping Team Member in line with labor codes.

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A successful track record of managing a large team
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!