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Engagement & Development Staff for Customer Care

Global Tiket Network | Jakarta | ID

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Excellent writing skills, with a strong command of grammar, punctuation, and style. Enthusiasm for developing and nurturing talent within the organization and a…...

The Customer Care Engagement & Development Staff is responsible for managing internal and external competitions, designing a motivational and positive work environment, and implementing engagement activities and skill enhancement programs for the customer care team. This role also involves summarizing and analyzing agent development paths, screening candidates for outsourcing, monitoring engagement and happiness levels, establishing internal competition programs, and providing summaries of attrition rates. Your main duties in flying with us:
    • Assisting The Customer Care Learning & Development Leader in Executing Competition Programs: Facilitate internal competitions within the customer care division to identify and nurture talent; handle external selection processes and debriefing materials for competitions; assist participant’s needs and preparation during competitions.
    • Assisting The Customer Care Learning & Development Leader in Fulfillment of Contact Center Agents: Manage the recruitment process, including initial candidate selection from vendors and conducting interviews to ensure candidate quality; create and report recruitment evaluations.
    • Creating and Assessing Attrition and Turnover Rates: Manage and update the agents database; monitor customer service attrition rates and analyze turnover rates.
    • Establishing and Evolving Engagement & Development Programs: Create quarterly engagement activities; develop upskilling programs for agents; develop and oversee surveys to gauge customer care agents satisfaction.
    • Assisting The Customer Care Learning & Development Leader in Monitoring Agents Performance: Monitor agents performance scores based on QA and Operations results; conduct best agents selection; review career paths and benefits.
Mandatory belongings that you must prepare:
    • At least 1 year of experience in people development
    • At least 2 years of experience in managing customer care competitions
    • Experience in executing talent development programs, including competitions or challenges within the customer care industry
    • Strong verbal and written communication skills
    • Ability to work collaboratively with team members and stakeholders
    • Excellent writing skills, with a strong command of grammar, punctuation, and style
    • Creative thinking and the ability to generate unique and engaging content ideas
    • Proficiency in data management and analysis using tools like Excel
    • Proficiency in graphic design using tools like Adobe Photoshop or Canva
    • Ability to conduct research to gather information and data for content creation
    • Enthusiasm for developing and nurturing talent within the organization and a dedication to helping employees reach their full potential
    • Enthusiasm for creating high-quality content and staying up-to-date with industry trends and best practices
    • Willingness to adapt to changing content trends, platforms, and audience preferences.

Information :

  • Company : Global Tiket Network
  • Position : Engagement & Development Staff for Customer Care
  • Location : Jakarta
  • Country : ID

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Engagement & Development Staff for Customer Care job info - Global Tiket Network Jakarta above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Engagement & Development Staff for Customer Care job info - Global Tiket Network Jakarta in 24-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 24-06-2024

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