Ground Support Systems IT Platforms Administration

Job Description:

Mission Description

The on-site technical support service for IT Platforms. It will be part of a global on-site technical support service covering the whole range of the A400M GSD (Ground Support Systems). Different in-house software modules are considered as part of GSD and subsequently part of this service.

Tasks and Responsibility

• Support the administration of the GSDs by trained customer personnel, including user accounts, databases, back-ups and disaster recovery.
• Manage interface and communications with customer. Technical queries answering ensuring facilitating daily operability.
• Provide technical expertise, single point of contact for queries and support.
• Resolve complex faults and issues in the Aircraft.
• On the job training of Air Forces local administrators.
• Analyze impact and approve changes to product/system/network.
• Interface control to linked product/system/networks.
• Provide tracking and delivery time indication.
• Publish internal & external reports about activity & performances evaluation. Aircraft Configuration control.

Personal & Interpersonal Skills

• Strong English skills, both verbal and written
• Good communication skills and customer oriented.
• Intermediate verbal proficiency of Indonesian language to support communication with the customer (TNI AU)
• Position will be based in Halim Perdanakusma Airforce Base - Jakarta

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth.

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