L2 EUC Engineer

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) - an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organisation
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

In this role you will:

EUC Computing Engineer (L2) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L2) is in the mid-level position in the EUC Engineers job family and is proactive in identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.

Key elements to this role include, but not limited to:

• Respond to user requests for service; troubleshoot incidents and problems, develop solutions, make minor repairs to equipment, and arrange for other service needs as appropriate.
• Able to troubleshoot hardware/software issues with laptops and tablets.
• Perform basic PC, network, and mobility troubleshooting.
• Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software.
• Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
• Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record.
• Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
• Ability to identify problems and proactively suggest ways to improve processes as applicable.
• Contribute to Knowledge Base content in line with writing styles and content guidelines.
• Create, Maintain, and appropriate User Guides and publish updates as needed.
• Inventory Management - Deskside and white glove support experience.
• Knowledge of AD, AAD, and Windows 10,11.
• Knowledge of Intune would be a big plus.

The skills we would love to see in your suitcase!

• Diploma or Degree in engineering, computer science, or scientific discipline from a recognized university or college. MCSE/CCNA.
• ITIL Foundation.
• Good working knowledge in Microsoft modern workplace, O365, and Azure AD.
• Good knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet).
• 1 to 3 years of experience providing onsite and/or remote technical support to end-users in PC and Mac environments, ideally within a Desktop support role.
• Specialist technical experience, with at least 2 years in a support role.
• Ability to work in a team environment or independently with a professional attitude and demeanor.
• Provides resolutions to a variety of technical problems of moderate scope and complexity with strong analytical skills.
• Communicates clearly with technical and non-technical audiences, both verbally and written.
• Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests.
• Skilled at setting priorities to complete tasks/projects within scheduled timeframes and contribute to projects and milestones as per the needs of the business.
• Basic understanding of group management/administration tasks.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at www.webbeds.com - #LI-Hybrid