HW Service Delivery Executive

About this opportunity:

The HW Service Delivery Executive function is doing the daily operation interface for his/her various internal & external customers & service providers towards the Hardware (HWS) and Spare Parts Management Services (SPMS) SLA deliverables.
Develop, implement and maintain cost efficient, ergonomic and safe production, claims and repair processes, equipment and tools according to production rules. Manage production performance as collecting data, analyzing, checking, modifying and implementing/updating production processes, methods and tools. Propose product improvements to design in pre-development and projects. Develop product requirements and design rules from a supply perspective.

What you will do:

• Closely monitor HWS Operation & SPMS delivery performance
• Verify the billing documents from the suppliers & to ensure that cost is cross charge correctly to respective Service Order & raise the Purchase Order as and when deemed necessary.
• Monitor & ensure the cost & operational expenses is within the budgetary cost
• Escalate any critical issue to HWS Manager and/or SDM
• Ensure the accuracy of operational & statistical data in HWS/SPMS for analysis
• Identify and highlights the deviation & initiate the corrective actions
• Participate in the regular interval performance reviews with the Customers & Supplier (Vendors)Prepare & submit the periodical operational reports to Customer’s Respondents in a timely manner
• Support the inter department that needs support on information & details on HWS Operation.
• Correspond & communicate with internal/external customers on HWS-SPMS Issue accordingly
• Support respective customer’s SDM whenever deemed necessary
• Support for the SDM for any customer business review – ie monthly, quarterly or annual workshop

The skills you bring:

• Fluent in English both written and spoken.
• Good computer skill such as Microsoft Office and Windows Application
• Good in data management and data processing
• Good in Return Logistics and Supply Chain Management
• Good in Hardware Services management
• Good in Basic Warehouse knowledge
• Good in Vendor Management
• Good knowledge of Ericsson’s product/hardware
• Good in Ericsson Business Process

Behavioral Competences:

• Coping with Pressures & Setbacks
• Deciding & Initiating actions
• Delivering Results & Meeting Customer Expectations
• Persuading & Influencing
• Presenting & Communicating information
• Relating & Networking

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us

We are proud to announce Ericsson Indonesia is ranked #6 in the country and is once again officially Great Place to Work® Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.