OTR Specialist

Job Description Summary Job Description Summary
The Order to Remittance Specialist is responsible for ensuring first class OTR processes and execution in order entry and distribution systems, providing strong business partnership with the Commercial team and responsible for coordinating all logistics & supply chain activities (warehouse, inventory, customer shipments imports and export

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description

Essential Responsibilities

• Ensure high quality OTR processes (Order Entry, technical order classification, and financial order classification, order management, delivery to channel partner or end customer and invoicing)

• Support sourcing and replenishment activities for customer orders fulfilment

• Interface with all internal and external customers (Sales, Services, Marketing, OPSI, HPM, Finance, Logistic, Manufacturing & Supply chain, Freight forwarder, custom broker) to assure on time and high-quality order fulfilment

• Liaise with internal and external customers on all topics related to order management.

• Follow up closely with factories on all backlogs

• Coordinate shipments with Logistic & forwarder

• Coordinate with commercial, HPM and Logistic on Delivery Plan

• Manage customer inquiry related to shipment details and other documents

• Manage credit and returns as per company policy

• Work within compliance requirements and in line with the documented quality systems and report any anomalies

• Ensure files of customer records, quotations and internal/external purchase orders are kept up to date in GE box folder

• Drive and maintain accuracy of KPI hygiene such as Backlog Key Date management, On Time delivery, clean order whenever it’s applicable, Meet inventory optimization KPI

• Handling administrative part of the OTR Team such as producing documents, letter, certificate.

• Producing excel Reports for Inventory, Fulfillment on 3 segments of GE Healthcare.

• Willing to learn on system usage such as Oracle, MyOrder, E-Order Management, etc.

• Communicating with fellow OTR, Business Ops team, Commercial team and Factory team for day to day follow up

• Assisting with the Digital Healthcare Segment (HCIT)

• Creator a PO to supplier including delivery date schedule that match with main equipment delivery plan, invoicing, payment to supplier and communicating with sourcing and third party vendors.

• Rotation of back up with other PnL including Demo

• Performing other tasks or duties assigned by company.

Qualifications/Requirements

• Diploma or Bachelors degree in Business or Logistics-related field

• A minimum of 3 years order management experience and/ or Logistic import /export operations experience

• Experience working in a complex supply chain environment

• Solid communication and analytical skills, including experience with communicating with others from different counties and cultures.

• Ability to energize, develop and build rapport at all levels within the organization

• Proven ability to execute, multi-task, and deliver on commitments

• Ability to work effectively in a cross-functional, global team environment

• Excellent interpersonal skills

• Good experience with Microsoft Office applications and excel for data analysis.

• Oracle system knowledge base

• Excellent in English writing / speaking

• Highly motivated & Team player mindset

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No