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Quality Assurance (Customer Service) - SPX Express (Jakarta)

Shopee | Jakarta | ID

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Shopee with the position of Quality Assurance (Customer Service) - SPX Express (Jakarta) - Shopee which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Quality Assurance (Customer Service) - SPX Express (Jakarta) - Shopee below matches your qualifications. Good Luck: D

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Department LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta Job Description:
  • Check Claim Team ticket interactions and ticket data from CRM system to assess the quality of claim team problem solving based on both the QA (Quality Assurance) Scorecard and QA standard quality.
  • Real time sampling to review Claim Team Agents case handling.
  • Observe agents live to identify root causes of issues and determine necessary support.
  • Align understanding across departments through calibration sessions, ensuring case handling is consistent with agreed SOPs.
  • Provide regular coaching for Claim Team agents in order to maintain and improve Claim Team Agents service quality.
  • Create, maintain and update case handling SOP to be relevant with current circumstances.
Requirements:
  • Minimum Bachelors Degree in any major.
  • At least 1 year of experience in Customer Service or Claims Team as QA (previous Team Lead experience is a plus).
  • Proficient in using Microsoft Excel or Google Spreadsheet formulas.
  • Strong attention to detail with the ability to adapt quickly to new changes.
  • Excellent communication, collaboration, and analytical skills with a focus on problem-solving.
  • A strong commitment to team dynamics, with the ability to contribute expertise for continuous improvement.

Information :

  • Company : Shopee
  • Position : Quality Assurance (Customer Service) - SPX Express (Jakarta)
  • Location : Jakarta
  • Country : ID

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Quality Assurance (Customer Service) - SPX Express (Jakarta) job info - Shopee Jakarta above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Quality Assurance (Customer Service) - SPX Express (Jakarta) job info - Shopee Jakarta in 2025-02-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-02-27

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