Shore Guide - Indonesia

We’re hiring: Naturalist & Excursion Guide for our luxury yatch in Indonesia.

At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!

Sounds great – what’s the role in a nutshell?

To provide professional hospitality service & knowledge with valuable information to the guest. In addition, he/she is responsible for helping guest with the provision of safety devices or information to them before any trip or excursion made, escorting them to visit designed areas based on the company requirement.

The Day to Day:

• Continually monitor and evaluate the shore excursions, on the current itinerary, for standards, service and accuracy in accordance with contractual agreements. Report to the Cruise Director on all inconsistencies.
• To assist with the dispatch of all shore excursions.
• Maintain the system for the handling of the shore excursion complaints. Ensure that all guest comments are answered in a timely manner.
• Recommend to shore side management any new opportunities for additional or replacement shore excursions.
• Represent the image of the company and perform all activities in an enthusiastic and professional manner.
• Must be familiar with the Safety and Environmental Protection Policy, and the SMS. To carry out the policies and procedures appropriate for his/her position.
• When required, inform all contracted tour operators of their tour counts, ensuring that operators are advised of any peculiarities. Prior to arrival in port, contracted tour operators must be advised of the final count.
• Assist in providing, in a professional and efficient manner, notification to guests of any cancelled or amended excursions. Offer, if available, a similar excursion
• Maintain an effective communication flow between the contracted tour operators, shore side management and the onboard hotel operation.

What are we looking for?

• Personality and Appearance: Must have a pleasant and courteous personality. Must be well groomed, and presentable.
• Age and Health: Minimum age should be twenty-one (21) years old. Physically fit and in good health, without any previous record of any medical problems, drugs and alcoholism. Must be able to lift up to 50 lbs (30 Kilos) on a daily basis and able to work a minimum of ten hours per day, seven days a week.
• Professional Experience and Education: Standard High School Education. Requires a work history in the profession.
• Communication and Language Skills: Must be able to read and speak English clearly in order to interpret documents such as recipes and manuals. Other languages are considered a plus.
• Work Ethic: Must be a serious professional and take great pride in his/her work. Adherence to the Company’s Rules and Regulations is a must for his success on the job.