Customer Service Operations (Freight Forwarding)
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the RecruitGo with the position of Customer Service Operations (Freight Forwarding) - RecruitGo which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Operations (Freight Forwarding) - RecruitGo below matches your qualifications. Good Luck: D
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RecruitGo is hiring on behalf of our client in Freight Forwarding Industry
Responsibilities:
- Act as the primary point of contact for customers regarding the inquiries and shipments.
- Address customer questions and issues promptly, ensuring high levels of satisfaction.
- Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Utilize critical thinking to find effective solutions for customer needs.
- Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
- Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
- Work closely with the teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery.
- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.
Qualifications:
- Degree in Logistics, or a related field preferred.
- Minimum of 3 years of experience in freight forwarding operation.
- Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite
Jenis Pekerjaan: Penuh Waktu
Information :
- Company : RecruitGo
- Position : Customer Service Operations (Freight Forwarding)
- Location : Jakarta
- Country : ID
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Operations (Freight Forwarding) job info - RecruitGo Jakarta above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Operations (Freight Forwarding) job info - RecruitGo Jakarta in 2025-02-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-02-27
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