Lead Fulfillment BPO Region 2 - SPX Express (Bandung)

Apply Now

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Manage and monitor fulfillment manpower for couriers (riders and drivers) with vendors and the recruitment team.
• Analyze manpower hiring and propose new initiatives.
• Manage and monitor courier partners, including attendance, handling requests, issuing warnings, terminations, and escalating issues to HRBP.
• Monitor courier insurance and coordinate in case of accidents.
• Develop new hiring channels (community, government, referrals, etc.) to increase the manpower pool (courier and non-courier).
• Manage and monitor vendor-related KPIs, punishments, rewards, and other ad hoc alignments.
• Prepared to handle extensive expansion, campaigns, and regular hiring.
• Partner with strategic fulfillment for operational needs.

• Bachelor Degree (S1) in Industrial Engineering / Management / Law or relevant field.
• Min. 5 years of work experience in human resources, manpower management, business process outsourcing, procurement or vendor management.
• Having experience in leading remote team will be an advantage.
• Strong written and verbal communication skills and analytical thinking.
• Excellent with Ms. Excel/Google Sheets (VLOOKUP, SUM IF).
• Able to work under pressure at a fast-moving working pace.
• Enjoy roles that revolve around vendor management & doing repetitive daily operations.
• Able to work in a mobile setting and do several business trips periodically.
• Willing to comply with work from the office scheme (5 days a week, Monday to Friday).
• Main office: Bandung DC, Cimahi City.