Project Logistic Customer Excellence Specialist

Are you passionate about providing exceptional service and ensuring smooth logistics operations? Were on the lookout for a dedicated Project Logistics Customer Excellence Specialist to join our dynamic team. If you thrive in a fast-paced environment and enjoy solving challenges, this is the perfect opportunity for you! Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. Your Responsibilities

• To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
• To prepare spot quotations, data for tender documents + actively participate in commercial support.
• To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
• To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
• To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
• To report incidents + hazards as per the relevant working instructions.

Your Skills and Experiences

• Bachelor degree
• Min. 2 years experience in related field
• Ability to converse fluently in Bahasa Indonesia and English
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and a proactive approach to problem-solving.
• Knowledge of freight forwarding processes and industry regulations is a plus.
• Proficiency in MS Office and relevant software applications.

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

hera.setyowati@kuehne-nagel.