Supervisory Telephone Operator

About Announcement Number: Jakarta-2024-034 Hiring Agency: Embassy Jakarta Position Title: Supervisory Telephone Operator Open Period: 03/29/2024 - 04/19/2024 Format MM/DD/YYYY Vacancy Time Zone: GMT+7 Series/Grade: LE - 0601 6 Salary: IDR Rp125.135.231 /Per Year Work Schedule: Full-time - ( 40 hours/ week ) Promotion Potential: LE-6 Duty Location(s): 1 Vacancy in


Jakarta, Java, ID Telework Eligible: No For More Info: HR Section
021-5083-1000
JKTrecruitment@state.gov Overview Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency: For USEFM - FP is 08. Actual FP salary determined by Washington D.C.
Open-to :

• Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies

Security Clearance Required: Public Trust - Background Investigation Appointment Type Permanent Appointment Type Details:

• Indefinite subject to successful completion of probationary period

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

• Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: Yes Relocation Expenses Reimbursed: No Travel Required: Not Required Duties

Under the supervision of the IPO, the Telephone Operations Supervisor is responsible for the supervision of (8) telephone operators. Incumbent ensures the switchboard is adequately staffed 24/7 365 days a year and manages a large, complex centralized switchboard serving over 1400 mission employees with sixteen agencies including constituent posts in Surabaya, Medan and Bali. Incumbent is responsible for quality customer service and interpretation services for embassy and tenant agencies. Incumbent must be able to work without direct American supervision and provide first echelon emergency communications for Mission Jakarta.

Qualifications and Evaluations Requirements:

EXPERIENCE: Must have minimum of three (3) years of general office or customer service working experience, plus one year in supervisory position.

Education Requirements:

Mandatory: Minimum a high school graduate is required.

Evaluations:

LANGUAGE: Good working knowledge of English and fluent of Bahasa Indonesia is required. This may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info Benefits: Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Jakarta, Indonesia may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

• 
  IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply How to Apply:

All candidates must be able to obtain and hold a Public Trust Bacground Investigation.

To apply for this position For more information on how to apply visit the Mission internet site.

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• High School Diploma
• Proof of citizenship (Valid KTP/Passport)

Eligible Family Member Applicants:
• Copy of Sponsors Orders/Assignment Notification (or equivalent)

• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Jakarta, Indonesia