Service Center Officer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Service Market Logistics (SML) is part of Group Trucks Operations. We are an organization of approximately 3,700 employees globally in more than 40 locations. Every day, we are delivering world class operational excellence for our customers, based on smart logistics solutions. Our job is to develop, manage and optimize the Service Market supply chain for all Volvo Group brands. The scope for Service Market Logistics includes Flow Optimization, Inventory Management, Distribution Center operations, Customs & Trade as well as the development of logistics solutions to ensure the highest possible parts availability, delivery precision and quality everywhere in the world. We strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on customer success.

GTO Service Market Logistics, APAC Region covers Service Market Business across Indonesia, China, Korea, Singapore, Australia, Thailand and India

Distribution Centre (DC) Balikpapan, manage Service Market Business supporting Volvo Group business in Indonesia including Volvo Group Trucks, Volvo Bus and Renault. We are a team of approx 30+ engaged colleagues are doing our most every day to support our customers, colleagues, and partners. We continuously aim to have a safe, caring, and learning organization that gives one an excellent opportunity to work globally, focusing on the total supply chain from supplier to customer. Furthermore, we strive for an innovative and attractive workplace and exercise the Volvo Group Leadership Principles and Volvo values in day-to-day life.

Are you energized by challenges and playing an essential role for our customers?

Do you always keep the End to End perspective and approach?

Do you have a big interest to drive and develop cross-functional relations?

Then this position could be yours?

MISSION OF THE POSITION

• Interface towards importers/dealers/customers in the region, Sales and Marketing functions and other function in Volvo Group
• Identify and execute customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
• Being Able to create and use digital information and advanced technologies, such as the cloud, machine learning, automation,mobile and social media, etc to create business value.

The Service Center is the interface between Distribution Centre towards both importers and dealers in the region, as well as our partners in sales and marketing. The role involves working with a wide span of activities, ranging from order- management, customer satisfaction management, handling of service deviations, Importation process, Outbound Transportation Performance and general administrative tasks.

Your responsibilities as Service Center officer involves daily order processing from dealers, following up with operation for speedy execution, driving activities for improved processes and routines, as well as working with continuous improvements towards increased customer satisfaction. Operationally you will be responsible for meeting stipulated targets for the group. You will work closely with the other departments. The position includes extensive involvement with dealers, importers, business area counterparts and colleagues.

• Meet or exceed KPI targets for DC Service Centre operations
• Perform customer interface duties for spare parts ordering and delivery, Coordination of importation, transportation and custom activities.
• Participate in regional Network meetings and drive implementations of process changes to promote continuous improvement.
• Safeguard and optimize cooperation between Dealer Inventory Management/Refill/Supply Planning , warehouse and transport operation.
• Working with Volvo Production System or related with Lean Leadership Skills

• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
• If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

• Customer Orientation
• Operational Excellence
• Cost Deployment
• Time Management
• Transportation/ Logistics/ Distribution Knowledge
• Quality Management, Lean Management, Interpersonal skills,
• Change Management,
• Complaints Handling, Negotiation Skills, Business Communication Skills
• Presentation skills, Networking & Coordination Skill,
• Digital Savy, Analytics,
• An aptitude for self-development and a holistic view.

• Bachelor degree or Diploma in any major.
• 3-5 years of relevant and Management experience in Customer Service and Supply Chain
• Proficient in English, Computer literate such as Microsoft application and warehouse management system knowledge.
• Excellent written and verbal communication skills (English). Good documentation skills. Proficiency in using Microsoft Excel,PPT, PBI and Word.
• Presentation skills, Networking & Coordination Skill
• Detail oriented, Well organized & willing to work in a team. Sound problem-solving skills to find the root cause of customer issues
• Solid knowledge of aftermarket logistics/supply chain management & Lean Principles.
• Result and process oriented. Good analytical skills, and good communication.
• Having knowledge of Import process include, PIB and custom duties
• Result and process oriented. Good analytical skills, and good communication.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?