IT Support

Mitra Integrasi Informatika | Jakarta | ID

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Mitra Integrasi Informatika with the position of IT Support - Mitra Integrasi Informatika which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Support - Mitra Integrasi Informatika below matches your qualifications. Good Luck: D

Receive users call & analyze incident. Follow-up incident resolved by 2nd Level Support. Troubleshoot simple Network Issue by phone....

Single point of Contact in Relation to IT Services Management 1. Receive users call & analyze incident 2. Follow-up incident resolved by 2nd Level Support 3. Troubleshoot simple Network Issue by phone 4. Troubleshoot simple Application Issue by phone 5. Troubleshoot simple PC & Laptop Issue by phone 6. Administrative task for admin
  • Penanganan insiden & permintaan melalui email & telepon.
  • Mengangkat panggilan masuk dari staf dalam 3 dering.
  • Menanggapi email dalam 10 menit.
  • Sopan santun (Ucapan, diagnosa, dll.)
  • Melakukan penanganan tingkat pertama.

  • Merekam semua insiden Sistem.
    • Server
    • Desktop
    • Aplikasi
    • Jaringan & telepon
    • Listrik
    • Perangkat keras & Perangkat Lunak

  • Merekam semua permintaan
    • Add/Delete/Modify
    • Non Standard Request
      • Folder Pribadi.
      • Melaporkan.
      • Pemeliharaan.
      • Dll

  • Mengajukan permintaan atau insiden ke tim IT yang sesuai dalam SLA Insiden Manajemen dan dapat membantu & mendukung tingkat kedua untuk melakukan pemecahan masalah.
  • Memonitor perkembangan insiden & permintaan.
  • Memastikan semua tiket insiden & permintaan diterima dan diselesaikan sesuai SLA
  • Mengonfirmasi staf untuk setiap pembaruan yang diberikan.
  • Mengonfirmasi staf untuk status insiden / permintaan setelah tim yang ditetapkan mengonfirmasi insiden / permintaan telah selesai / diselesaikan.
  • Memastikan tiket ditutup oleh tingkat kedua setelah mendapat konfirmasi dari pengguna.

  • Membuat Laporan:
  • Laporan harian
  • Laporan Mingguan (seperti Success Call Ratio (SCR))
  • Laporan bulanan
  • Laporan Tahunan
  • Unconditional Report (Laporan yang Diminta)
  • Laporan Kinerja Tim (laporan kinerja untuk setiap staf, seperti ketersediaan kehadiran) dan perlakukan insiden juga
memantau proses kegiatan

Information :

  • Company : Mitra Integrasi Informatika
  • Position : IT Support
  • Location : Jakarta
  • Country : ID

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Support job info - Mitra Integrasi Informatika Jakarta above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Support job info - Mitra Integrasi Informatika Jakarta in 24-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 24-04-2024

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