Customer Care QA Staff

PT BFI Finance Indonesia Tbk | Tangerang | ID

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the PT BFI Finance Indonesia Tbk with the position of Customer Care QA Staff - PT BFI Finance Indonesia Tbk which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care QA Staff - PT BFI Finance Indonesia Tbk below matches your qualifications. Good Luck: D

Who is PT BFI Finance Indonesia Tbk? PT BFI Finance Indonesia Tbk was founded in 1982. It is one of the oldest and the most diversified multi finance…...

Who is PT BFI Finance Indonesia Tbk?

PT BFI Finance Indonesia Tbk was founded in 1982. It is one of the oldest and the most diversified multi finance companies in Indonesia as well as the first multi finance company to be listed on Indonesia Stock Exchange with ticker code BFIN. Currently BFI Finance has over than 300 branches and 9000 employee across the nation.

In 2017, PT BFI Finance Indonesia Tbk built a subsidiary called PT Finansial Integrasi Teknologi (FIT). We believe that technology can facilitate more financial access to Indonesian people. FIT has launched its platform "Pinjam Modal" in October 2018.
Memonitor performance Customer Care Agent secara daily terkait transaksi, baik ketepatan jawaban maupun performa service

Memastikan script dan prosedur jawaban Agent sudah sesuai dengan standar

Mengevaluasi temuan pada recording dan menerapkan tindakan koreksi yang tepat

Membuat report hasil temuan pada recording

Memberikan rekomendasi coaching dan training atas performance Customer Care Agent , sehingga bisa improve dari waktu kewaktu

Memastikan recovery call berjalan dengan baik

Memastikan handling yang baik oleh agent dengan sedikitnya antrian telepon yang masuk, dikarenakan semua call in bisa di handle

Membuat form penilaian QA
Minimal pendidikan S1, Semua jurusan

Memiliki pengalaman kerja minimal 1 tahun pada posisi Layanan, Customer Care, Customer Service, Service Quality

Menguasai dengan ahli penggunaan Ms. Office, terutama penggunaan Ms. Excel, Word dan Power Point

Memiliki kemampuan komunikasi yang baik dan mudah untuk beradaptasi di lingkungan baru

Memiliki kemampuan memecahkan masalah yang baik

Information :

  • Company : PT BFI Finance Indonesia Tbk
  • Position : Customer Care QA Staff
  • Location : Tangerang
  • Country : ID

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care QA Staff job info - PT BFI Finance Indonesia Tbk Tangerang above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care QA Staff job info - PT BFI Finance Indonesia Tbk Tangerang in 30-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 30-04-2024

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