Account Management Executive - Merchant Maintenance Semarang

Role Description:

Build strategic relationships with SMB merchants and drive revenue;Having role as Account Management Executive, were looking for someone who can operate independently, get things done promptly, and achieve successful result

Job overview::

1. Engage with merchants and build strong business relationships, listening to their needs, feedback and always stay in close communications

2. Form marketing campaigns and initiatives together with our partners

3. Help to drive growth and high ROI - ensuring that our partners are growing. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers4. Serve as the point of contact between the merchant and internal stakeholders (i.e. Customer Experience team) and ensure our partners are maintaining service and food quality consistency5. Ensure that issues of concern are resolved promptly over email, phone, or in person6. Required to collaborate cross functionally with the product, operations and merchant acquisition team to make sure our merchants have the best possible experience7. Help to create frameworks, processes and tools to help manage the team performance, in order for knowledge continuity to serve our merchants better.

Qualifications

• Experience in account management, sales, or customer relationship management, sales across various business sectors is considered an advantageous asset.
• Strong communication and negotiation skills
• Ability to build and maintain client relationships
• Excellent problem-solving and decision-making abilities
• Proficiency in Microsoft Office suite
• Proficient in both written and spoken English with foundational skills.
• Bachelors degree in any related field
• Experience in the Indonesian market (especially in Central Java) is a plus
• Recent graduates with strong self-confidence and excellent interpersonal skills. are encouraged to apply.
• Possess strong self-confidence and excellent interpersonal skills.
• Demonstrates a keen appetite for learning and embracing new challenges.
• Presents a professional and well-groomed appearance.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: Rp300,000,000 - Rp330,000,000,000 per month