Sales Support Coordinator

Location: WM Indonesia - Kawasan Infinia Park, Blok C-99, Jl. Dr. Saharjo No. 45, Manggarai, Tebet, Jakarta Se
Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

We’re currently seeking a Sales Support Coordinator to join us. You’ll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.

At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.

We offer a full induction with training and ongoing support for all our systems and products. Along with this you’ll gain access to SSE academy where you can upskill and develop at your own pace.

Watson Marlow Fluid Technology Solutions is an SSE PLC Group company (https://www.spiraxgroup.com/). SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130+ operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets.

This role will focus on:

• 
  Handling incoming emails, messages, CRM and calls.
• Promptly addressing enquiries from customers and providing product information and shipment.
• Entering new orders into the system, ensuring accuracy and completeness of order details.
• Generating invoices based on the received orders.
• Updating customer information in ERP and CRM.
• Plan and track the orders and shipment of products according to customer requirements.
• Work with overseas supply factories for purchasing of products and other shipment related matters.
• Organizing and managing inventory, storage, and transportation.
• Ensuring the safe and timely pick-up and delivery of both local and overseas shipments.
• Work with 3rd party to do import and export, custom and related stuffs.
• Monitoring shipments, costs, timelines, and productivity.
• Addressing and resolving shipment and inventory issues.
• Prepare accurate weekly and monthly reports for upper management.
• Support all administrative issues, i.e billing, monthly report.
• Examine all sales order documents to ensure full compliance with audit requirements and company policies.
• Provide horizontal backup support to the Sales Support in other OpCos when required.
• Managing EHS activity and reports for local office.
• Perform other ad-hoc projects or duties as and when required.

• At least 5 years of working in a similar function in a Sales Organization or experience in Logistics/ Supply Chain management, however the quality of the experience is more important than the quantity of experience.
• University or college degree in Economy, Finance, Business Administration, Engineering or equivalent.
• Able to work with cross-function teams.
• Confident, independent, detail-oriented and self-motivated individual.
• Able to focus on and achieve established business targets.
• Ability to adapt the role and approach as the requirements of the situation change and adept at seeking new and better ways of attaining goals.
• Skilled in the use of MS Office tools including Outlook (or related email tool) Excel (Advanced level), Word and PowerPoint.
• Excellent verbal and written communication skills in English.
• Persuasive, resilient and flexible, able to easily adapt to new challenges.
• Passionate, enthusiastic, and driven to regularly follow-up with loose end.
• Strong desire to learn along with a strong sense of ownership.
• Experience with CRM, JDE1, Microsoft AX would be an advantage.

Closing date: 24/06/2024

As a growing and ambitious organisation with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

About Watson-Marlow

Every day, we help companies across the globe to be more efficient and sustainable. Watson-Marlow Fluid Technology Solutions (WMFTS) is the world leader in niche peristaltic pumps and associated fluid path technologies. Comprising ten established brands, each with their area of expertise, but together offering our customers unrivalled solutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineering plc, we are proud to be a FTSE 50 company.