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Retention Lead - SPX Express (Jakarta)

Shopee | Jakarta | ID

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Retention Lead - SPX Express (Jakarta) - Shopee below matches your qualifications. Good Luck: D

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment…...

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Department Operations LevelExperienced (Team Lead) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Lead a team of up to 10 Account Executives in monitoring sellers experience, performance and growth with Shopee Express in each region
  • Monitor team members performance against KPI, and suggest KPI adjustment if needed
  • Able to identify and resolve seller issues related to system, orders, and operations
  • Assess individual performance through observation and measurement, and suggest corrective actions as needed
  • Assess current team processes and procedures, identify opportunities for improvement, and implement them
  • Coach, mentor, and provide feedback to team members
  • Foster a competitive yet collaborative team environment
Requirements:
  • Bachelors degree, preferably from 3PL/Logistics background
  • 3+ years of experience in Account Management or Seller Management in logistics companies
  • Strong oral and written communication skills
  • Proven ability to lead a team in achieving KPI
  • Excellent leadership skills
  • Results-oriented with strong analytical skills
  • Able to work under pressure in a fast paced company
  • Dependable with high sense of ownership
  • Deep understanding of CRM systems and best practices
  • Proficient in Microsoft Office

Information :

  • Company : Shopee
  • Position : Retention Lead - SPX Express (Jakarta)
  • Location : Jakarta
  • Country : ID

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Retention Lead - SPX Express (Jakarta) job info - Shopee Jakarta above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Retention Lead - SPX Express (Jakarta) job info - Shopee Jakarta in 21-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 21-05-2024

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