Customer Service Coordinator

H
ere, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive! 1

.Job Task ： O
RDER MANAGEMENT : E

• NTER ORDER PROMPTLY AND ACCURATELY R
• ESPONSE TO THE CUSTOMER IN WRITING AND STATE GOODS ARRIVAL TIME C
• OMMUNICATE TO SALES / CUSTOMER SHOULD THERE BE ANY ISSUE WITH ORDER F
• OLLOW UP ON DELIVERY STATUS T
• RACKING ON OUTSTANDING ORDERS H
• ANDLING OF INVOICES AND CREDIT NOTE TO THE CUSTOMER ON WEEKLY BASIS 2

.Job Task ： I

N-DOOR SALES SUPPORT; C

• OMMUNICATING COURTEOUSLY WITH TECHNICIANS AND SALES REPRESENTATIVE H
• ANDLING NON-STOCK INVENTORY H
• ANDLING OF SAMPLE ORDERS H
• ANDLING PPE FOR TECHNICIANS 3

.Job Task: C

OMPLAINT HANDLING : A

• NALYZING THE SITUATION, COMPILE RELATED DOCUMENTS AND LOGIN IN COMPLAINT IN SYSTEM. F
• OLLOW UP ON COMPLAINT AND PROVIDE SOLUTION AND CORRECTIVE ACTION TO THE CUSTOMER BASED ON FINDINGS AND CONCLUSION PROVIDED BY PIC. A
RRANGE FOR RETURN AND REPLACEMENT
• 4

.Job Task ： D

OCUMENT MANAGEMENT U

• PDATE AND KEEP DOCUMENTS IN TIME TO ENSURE THE ACCURACY AND INTEGRITY OF THE DOCUMENTS. C
LASSIFY THE DOCUMENTS AND FILE ACCORDING TO GUIDELINE GIVEN
• 5

.Job Task: H

• ANDLE AD-HOC OR OTHERS AS ASSIGNED BY THE SUPERIOR

E

• DUCATION BACKGROUND REQUIREMENTS: R
  equired ： M

• INIMUM DIPLOMA HOLDER WITH AT LEAST 3 YEARS RELEVANT WORKING EXPERIENCE, PREFERABLY IN A MULTI-NATIONAL COMPANY. P
• OSSESS A GOOD ORGANIZATIONAL AND ANALYTICAL SKILLS A
• BLE TO HANDLE LARGE VOLUME OF BUSINESS TRANSACTIONS EFFECTIVELY AND EFFICIENTLY. P
  
  referred: M
• ULTI -TASK ORIENTED A
• BLE TO WORK UNDER MINIMUM SUPERVISION, HANDLE WORK PRESSURE WITH PROACTIVE AND INITIATIVE ATTITUDE. 2
  
  . KNOWLEDGE & EXPERIENCE: R
  equired: A
  
• BLE TO HANDLE EXPORT TRANSACTIONS INCLUDING KNOWLEDGE IN LETTER OF CREDIT, CUSTOMS REGULATIONS, RELATED SHIPPING DOCUMENTS A
• BLE TO HANDLE DOMESTIC TRANSACTION INCLUDING SHIPPING DOCUMENTS FOR SHIPMENT TO EAST MALAYSIA AND DROPSHIPMENT IE. FROM ITALY P
  
  referred: E
• XPERIENCE IN MARKETING FOR SALES ACTIVITIES IS AN ADDED ADVANTAGE. M
UST BE CUSTOMER AND RESULT ORIENTED
• 3
  
  

. TECHNICAL/SKILL REQUIREMENTS: R

equired ： S

• TRONG COMPUTER SKILLS IN MISCROSOFT OFFICE A
• BLE TO WORK WITH TEAM OF PEOPLE LOCALLY AND REGIONALLY P
  
  referred ： A
• BLE TO SPEAK FLUENTLY AND WRITE PROFESSIONALLY BILINGUALLY, IE ENGLISH AND CHINESE P