Admin Sales

• Order Processing & Management: Accurately process customer orders for English courses through email, phone, or online platforms, ensuring timely and correct execution.
• Customer Communication & Support: Professionally respond to inquiries related to course offerings, pricing, and registration processes. Address customer issues and concerns promptly, maintaining a positive and helpful attitude.
• Data Entry & Record Management: Maintain accurate and up-to-date records of customer data, course enrollments, and sales metrics using CRM systems or internal databases.
• Sales Reports & Documentation: Generate and prepare sales performance reports, enrollment statistics, and other necessary documentation for internal reviews and decision-making.
• Administrative Support: Provide general administrative support to the sales team, including scheduling meetings, managing calendars, and organizing documents.
• Payment & Invoicing Coordination: Assist in processing payments, sending invoices, and coordinating billing inquiries to ensure a smooth transaction experience.
• Inventory Management (If applicable): Manage and track any physical course materials, ensuring sufficient stock and timely replenishment.
• Adherence to Compliance Standards: Ensure that all customer interactions and data management practices comply with company policies and relevant industry regulations regarding privacy and data security.

• 1-2 years of experience in a sales support or administrative role, preferably within the education or e-learning industry, is highly desirable.
• Ability to prioritize tasks, manage multiple responsibilities efficiently, and meet deadlines consistently.
• Experience with office productivity software such as Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems (e.g., Salesforce, HubSpot) is an advantage.
• Strong communication and interpersonal skills, with the ability to engage with customers in a professional, positive, and supportive manner.
• Accuracy is critical when processing orders, managing data, and generating reports. A meticulous approach is essential for this role.
• Capable of identifying issues, resolving customer concerns, and improving processes when necessary.

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