Assistant Facilities Manager (ASEAN)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job DescriptionAssistant Facilities Manager (ASEAN)
Account Management – Work Dynamics

What this job involves

Experienced with Facilities Management Service

More than 5 years similar experience working as FM in fortune 500 companies

Act as SPOC for ASEAN region, lead the FM team of 6 team members in providing daily FM service delivery for 7 sites across 6 countries including Singapore, Vietnam, Indonesia, Philippine, Thailand, Malaysia.

Great interpersonal skills, great relationship builder, managing stakeholders relation including local and regional clients, vendors, building landlords and etc.

Facilities Operations
Responsible for FM service delivery at multiple sites.
Lead the team to ensure the overall upkeep of the workplace environment including but not limited to cleaning, security, pest control, plants, repair and maintenance and etc.
Ensure all building procedures and performance standard are maintained at all times, the workplace is always in compliance with the statutory requirement.
Work with the team and vendors to develop and implement PPM.
Implement service standardization across multiple sites. Ensure consistency of regional policies & procedures with constant updating, as required.
Seek ways to constantly reduce costs and improve operational standards.
Implement, comply with and audit all internal management systems, for quality assurance. Ensure compliance with Jones Lang LaSalle internal audit standards.
Implement a comprehensive energy management program.

Customer Service / Client Relationships:
Value delivery to assist client success with their business operations. Excellent stakeholder management skills, pro-actively manage client expectations ensuring that the service levels are maintained. Ensure client satisfaction by providing seamless interface into client’s representative.
Regular collect client feedbacks and organize actions. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Provide superior customer service. Keep good communication with on-site stakeholders.
Engage in the compilation and delivery the appropriate monthly/quarterly/annual reporting to client. Preparing reporting as required. Active involvement in the monitoring and achieving the required Key Performance Indicators
Customer complaints handling.

Risk Management
Implement property risk management program which identifies major property risks including occupational health and safety, fire safety, and other essential services. Put in place the backup plan, and constantly provide training to the team for emergency handling capability.
Support the implementation and monitoring of disaster recovery and business continuity plans.
Follow established escalation procedures and incident reporting procedures in case of incidents, ensure client satisfaction and service recovery in a professional manner.

Leadership / Staff Management:
Actively support an environment that supports teamwork, co-operation & performance excellence within the team
Invest in people growth, actively plan and arrange training for the team.

Budget management
Full FM budgets responsibility for the assigned sites. Spending control, drive cost savings.
Demonstrate leadership in generating operational savings and creating initiatives to improve processes and practices.
Manage the budgeting process as required.

Keeping stakeholders engaged
Every business aims for client satisfaction—but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders—management, clients, vendors, landlords—we’ll be more than happy to work with you. Because in this role, you’ll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder’s needs.

Articulate
Excellent communication skills are vital—both spoken and written—as we’ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.