Customer Service Lead

Cove Living Pte Ltd | Jakarta | ID

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Cove Living Pte Ltd with the position of Customer Service Lead - Cove Living Pte Ltd which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Lead - Cove Living Pte Ltd below matches your qualifications. Good Luck: D

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Cove started with renting coliving spaces. Now weve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, were living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.

Come enjoy the journey with us and become a Cove Superstar!


Job Title: Customer Support Lead


Location: Jakarta

Reports To: Sales Manager

What youll be doing:


  • Training new team member on selling and platform usage
  • Monitoring Pre Sales and Post Sales Customer Supports performance
  • Monitoring all Customer Support teams reply time and messages handled
  • Monitoring all Customer Support teams language in handling all inquiries
  • Creating and managing Customer Support teams shift schedule
  • Answering and following up lead and tenants inquiries for booking, renewal, and other tenancy matters
  • Helping Customer Support team to solve issues in lead and tenant inquiries
  • Generating Customer Support weekly report
  • Reporting Customer Support teams performance
  • Raising and escalating issues in Customer Support team to the relevant team/party

Key Deliverables:

  • Improvement and maintenance in Customer Support team performance
  • Improvement and maintenance in Customer Support reply time
  • Maintenance of booking and administrative compliance

What makes you a great fit:

  • Proven experience as a Customer Support
  • Proven experience as a team leader
  • Preferably sales experience
  • Proficiency in English
  • Excellent knowledge of MS Office
  • Hands-on experience with CRM software is a plus
  • Fast learner and passion for sales
  • Self-motivated with a results-driven approach
  • Bachelor degree
  • High level of organization and detail orientation
  • Leadership capability
  • Strong work ethic and willingness to take initiative

Information :

  • Company : Cove Living Pte Ltd
  • Position : Customer Service Lead
  • Location : Jakarta
  • Country : ID

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Lead job info - Cove Living Pte Ltd Jakarta above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Lead job info - Cove Living Pte Ltd Jakarta in 2025-01-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-01-09

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