Guest Experience Manager at Taman Safari Indonesia

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Taman Safari Indonesia untuk posisi Guest Experience Manager. If the Guest Experience Manager di West Java sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Taman Safari Indonesia untuk posisi Guest Experience Manager di bawah ini sesuai dengan kualifikasi Anda.

Deskripsi Pekerjaan:

• Develop and manage guest experience from concept to execution, to test new service models, technologies, or engagement strategies.
• Collaborate with cross-functional teams (marketing, operations, sales, fnb, etc.) to design an experience aligned with brand goals.
• Prototype new guest touchpoints (e.g., check-in processes, personalized services, surveillance, aftersales experience, etc).
• Collect and analyze guest feedback, operational data, and experience results to evaluate impact.
• Identify trends and insights to guide future guest experience innovations.
• Report experience outcomes and make data-driven recommendations for scaling or iterating initiatives.
• Ensure experiences are seamlessly integrated into ongoing operations without disrupting guest satisfaction.
• Train front-line teams to execute and adapt new experience concepts.
• Maintain high service quality and guest satisfaction metrics throughout all test phases.
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed with empathy and efficiency while maintaining high guest satisfaction and brand standards.
• Work closely with guest relations, product, and digital teams to ensure consistency in the guest journey.
• Act as a change champion to foster a culture of innovation within guest-facing teams.

Requirements:

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field
• Minimum 2–4 years of experience in guest experience, hospitality, theme park, attraction, or service-focused industry
• Strong understanding of end-to-end guest journey, especially in high-traffic environments (tourism destinations, parks, hotels, or F&B outlets)
• Proven experience in handling guest complaints and service recovery with a strong focus on guest satisfaction
• Experience collaborating with cross-functional teams such as operations, marketing, F&B, and guest relations
• Demonstrated ability in developing and implementing service improvements or new guest experience initiatives
• Strong analytical skills with experience in guest feedback analysis, reporting, and data-driven decision making
• Excellent leadership and interpersonal skills, with experience in training and guiding front-line teams
• Ability to work in a dynamic, fast-paced environment and manage multiple ongoing projects
• Strong attention to detail and commitment to maintaining high service quality standards
• Passion for hospitality, tourism, and creating memorable guest experiences
• Willing to be based in Bogor and work flexible hours, including weekends and public holidays

Info Pekerjaan:

• Perusahaan: Taman Safari Indonesia
• Posisi: Guest Experience Manager
• Lokasi Kerja: West Java
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Guest Experience Manager at the office West Java di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.