Beauty Clinic Manager

Responsibilities :

• Develop and execute monthly sales strategies to achieve and exceed revenue targets.

• Monitor sales performance (individual & team), prepare reports, and take corrective actions if targets are not met.

• Identify new business opportunities, partnerships, and promotional events.

• Lead upselling and cross-selling initiatives for treatments and products.

• Train team members in sales techniques and product knowledge.

• Oversee day-to-day clinic operations, ensuring smooth workflows and efficient service delivery.

• Manage staff schedules, appointments, and treatment room utilization.

• Monitor inventory of products, consumables, and equipment; ensure timely ordering and cost control.

• Enforce compliance with health, hygiene, and safety standards.

• Coordinate maintenance of clinic facilities and equipment.

• Recruit, train, and supervise therapists, beauty consultants, and front desk staff.

• Set clear performance expectations and conduct regular evaluations.

• Motivate team to maintain high service standards and achieve sales goals.

• Maintain customer experience from booking to post-treatment follow-up.

• Handle VIP clients and resolve customer complaints effectively.

• Monitor feedback and implement service improvements.

• Prepare and submit regular sales, inventory, and operational reports to management.

• Maintain accurate records of transactions, staff performance, and store expenses.

• Ensure compliance with all company policies and procedures.

Qualifications :

• Minimum Diploma/Bachelors degree in Business, Retail Management, or related field.

• At least 3 years of experience in retail management, preferably in beauty & aesthetic industry.

• Strong leadership and team management skills.

• Excellent communication, problem-solving, and organizational abilities.

• Proficiency in POS systems and MS Office applications.

• Ability to work flexible hours, including weekends and holidays.

Information :

• Company : PT. Bintang Cantika Indonesia
• Position : Beauty Clinic Manager
• Location : Jakarta Utara
• Country : ID