Collection Officer

Responsible for ensuring timely payments from customers (hospitals, clinics, distributors, and business partners) in accordance with the agreements. The Collection Officer will monitor receivables, follow up on late payments, and build good communication with customers to maintain smooth company cash flow.

·      Collection & Follow-Up

·      Collect payments from customers according to due dates.

·      Arrange collection schedules/communications (phone calls, emails, direct visits).

·      Ensure all collection processes comply with company procedures and applicable regulations.

·      Accounts Receivable Monitoring

·      Regularly monitor receivables aging and follow up on outstanding invoices.

·      Prepare weekly and monthly collection status reports for management.

·      Coordinate with the sales team regarding customer payment issues.

·      Customer Relationship Management

·      Maintain professional communication with customer finance teams (hospitals, clinics, pharmacies, distributors).

·      Provide solutions or clarifications related to invoices if disputes arise.

·      Maintain good customer relationships without disrupting business cooperation.

·      Administration & Reporting

·      Input and update collection data in financial systems/ERP.

·      Prepare collection, outstanding, and action recommendation reports to accelerate payments.

·      Support internal and external audit processes related to accounts receivable.

·      Minimum Diploma/Bachelors degree in Accounting, Finance, Management, or equivalent.

·      Minimum 1-2 years of experience in collections, accounts receivable, or finance (experience in medical devices/pharmaceutical/distribution industry is an advantage).

·      Understanding of accounts receivable principles and collection processes.

·      Good communication and negotiation skills.

·      Organized, detail-oriented, and able to work with targets.

·      Proficient in Microsoft Office (Excel, Word) and financial/ERP systems.

·      High integrity and able to work both independently and in a team.

Information :

• Company : Sinocare Healthcare Indonesia
• Position : Collection Officer
• Location : Jakarta Utara
• Country : ID