Patient Relation Officer

We are looking a friendly, detail-oriented individual who can handle patient registration, appointment scheduling, and front-desk communication, while also managing insurance-related administrative tasks. The ideal candidate will help ensure a smooth patient experience by providing accurate information, verifying insurance coverage, and coordinating claims processing in a timely and professional manner.

Responsibilities:

• Greet and register patients with a professional and welcoming attitude.

• Schedule and manage patient appointments using clinic systems.

• Handle inquiries via phone, WhatsApp, and email regarding clinic services.

• Verify patient insurance coverage and benefits prior to appointments.

• Collect, organize, and submit required insurance documents.

• Provide patients with clear, accurate information about insurance procedures.

• Liaise with insurance providers regarding claims, approvals, and follow-ups.

• Maintain proper documentation and tracking of insurance claims.

• Assist patients in resolving issues related to insurance claims.

• Support doctors and clinic staff with administrative tasks as needed.

Requirements:

• Strong communication and interpersonal skills, with a friendly and professional attitude.

• Excellent organizational skills and attention to detail.

• Proficient in Microsoft Office (Word, Excel, Outlook) and other administrative tools.

• Ability to multitask and work efficiently in a fast-paced clinical environment.

• Able to handle sensitive and confidential information with discretion.

• Prior experience in healthcare, insurance processing, or administrative roles is a plus.

• Basic understanding of medical insurance processes (claim submission, verification, etc.) is an advantage.

• High level of reliability, punctuality, and customer service orientation.

• Willingness to learn and adapt to clinic systems, SOPs, and insurance workflows.

Information :

• Company : PT. SEHAT SEJAHTERA KLINIKA
• Position : Patient Relation Officer
• Location : Badung
• Country : ID