Public Relation & Customer Experience Manager

Job Description:

• Developing and implementing effective public relations strategies to amplify our brands messaging and increase visibility across key media channels

• Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience

• Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction

• Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns

Requirement:

• Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry

• Minimum of a bachelors degree in Public Relations/Business Management

• Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders

• Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making

• Fluent in English

• Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment

Information :

• Company : Richeese Factory
• Position : Public Relation & Customer Experience Manager
• Location : Bandung
• Country : ID