Retail Manager

Purpose of Job

• To oversee the day-to-day operations of all retail outlets, including souvenirs, apparel, F&B, consignment, and ensure efficient functioning and a positive, consistent customer experience according to the companys vision and mission, through planning, organizing, directing, staff supervision, and controlling outlets operation and administration, to achieve sales targets.

Main Duties & Responsibilities

FINANCIAL

• To ensure each outlet is managed successfully to achieve the sales targets by monitoring store performance, implementing promotions, and planning strategies

• To monitor all retail costs

• To coordinate with the related departments on procuring retail stock and to maintain stock levels efficiently

OPERATIONAL

• Supervise and support day-to-day outlet operations to ensure efficiency and consistency

• Responsible for recruitment, onboarding, and training of new staff.

• Provide ongoing coaching and feedback to team members to maintain high performance.

• Address basic customer complaints or inquiries, escalating to the General Manager when necessary.

• Responsible for achieving sales goals by promoting products, running sales campaigns, and motivating the team to upsell the products

• Monitor inventory levels and participate in regular stock checks.

• Assist in communication and coordination with vendors and consignment partners.

• Contribute creative ideas to enhance in-store experiences and product presentation.

• Ensuring products are properly displayed, organized to maximize sales

• Ensure that all stores maintain cleanliness, hygiene, safety, and company presentation standards.

• Preparing sales reports and store performance summaries for review by the General Manager.

• Help troubleshoot operational issues and resolve staff concerns promptly.

• Manage staff schedules and assignments when delegated.

• Support the implementation of security procedures in retail outlets and retail operation policies.

• Responsible for market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

• Maintains operations by initiating, coordinating, and enforcing program, operational, and creating policies and procedures.

GENERAL

• Provide accurate information to customers regarding park facilities and retail offerings.

• Foster positive relationships with team members, vendors, and management.

EMPLOYEE HANDLING

• Facilitate communication between staff and management to ensure a harmonious work environment.

• Help cultivate a high-performing retail team through support and mentoring.

• Motivate staff to prioritize guest satisfaction through hands-on involvement.

• Promote a positive work culture and uphold staff discipline and SOP adherence.

• Monitor staff conduct and assist in addressing performance or behavioral issues.

• Participate in planning and delivering retail staff training programs.

• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Strong Communication skills, English is a must.

• At least 2 years of experience in the Fashion / Apparel / FB Retail industry.

• Experience in retail management.

• Excellent customer service skills & problem-solving skills.

• Customer satisfaction-oriented.

• Team Management & Team Development skills.

• Knowledge of sales and inventory tracking.

• Well-organized with strong time management skills.

Information :

• Company : Bali Ocean Magic
• Position : Retail Manager
• Location : Kuta
• Country : ID