Sales & Customer Service Manager (Full Time) - Bali Based

We are seeking a Sales & Customer Service Manager who is both heart-centered and results-driven. This is not a purely administrative role. You will be:

• The first point of contact for people considering a journey with us.

• A guide who listens deeply, connects authentically, and inspires trust.

• A sales professional who understands funnels, conversions, and follow-ups - and isnt afraid to own revenue goals.

The right candidate balances care and clarity with sales skills and accountability.

• Manage and respond to retreat, training, and private session inquiries via email and booking platforms.

• Guide potential clients from curiosity to committed booking.

• Collaborate with Marketing to create/update listings, content, and reviews.

• Develop and optimize sales funnels.

• Maintain and improve templates for smooth, consistent communication.

• Provide accurate payment information and confirmations.

• Troubleshoot payment issues and support seamless client transactions.

• Track bookings, cancellations, refunds, and payment flows (with Finance).

• Work with Sales Lead to continuously optimize systems and automations.

• Answer pre-arrival questions, send FAQs and forms, ensure timely completion.

• Coordinate handovers to onsite team (WhatsApp groups etc.).

• Follow up with guests and graduates to foster alumni community and repeat bookings.

• Collaborate on alumni engagement and retention initiatives.

• Identify bottlenecks and propose improvements in sales flow.

• Track and report on conversion rates, revenue contributions, and client feedback.

• Participate in weekly/bi-weekly team check-ins.

• Maintain transparency in workload, schedule, and task completion

• Proven experience in sales or customer acquisition (ideally hospitality, wellness, retreats, or conscious businesses).

• Demonstrated ability to meet or exceed sales targets.

• Fluent English and excellent written communication.

• Comfortable with CRM/communication tools (Trello, Slack, Excel, WhatsApp groups).

• Calm under pressure, able to hold multiple conversations with grace.

• Independent worker who thrives in a collaborative, heart-led team.

• Knowledge of yoga, mindfulness, or conscious communities is a plus.

• Experience in marketing or guest relations is a strong advantage.

Information :

• Company : samyama mindfullness bali
• Position : Sales & Customer Service Manager (Full Time) - Bali Based
• Location : Ubud
• Country : ID