TEAM LEADER - FREIGHT FORWARDING CUSTOMER SERVICE

JOB SUMMARY:

The Logistics Team Leader is responsible for overseeing end-to-end customer booking operations across Indonesia, Singapore, and international markets. This role ensures the delivery of timely, accurate, and high-quality service from initial booking to final Proof of Delivery (POD). The Team Leader will supervise daily logistics activities, guide team members, resolve operational challenges, and maintain service excellence through proactive coordination and performance monitoring.

JOB SPECIFICATION:

The candidates MUST HAVE these following qualifications:

• Diploma or Bachelors Degree, preferably in Shipping, Logistics, Freight Forwarding, or Transportation Management.

• Minimum 5 years of experience in logistics/shipping/freight forwarding industry, with proven leadership or supervisory experience.

PERSONAL QUALITIES:

The ideal candidate will demonstrate:

• Fluency in English, both spoken and written (Compulsory)

• Strong mathematical and analytical skills

• Proficiency in computer applications and data systems

• Proactive attitude with a passion for learning and leading

• High integrity, honesty, and motivation

• Exceptional attention to detail, organizational skills, and communication abilities

• Critical thinking and problem-solving capabilities

• Ability to work independently and foster team collaboration

• Proven leadership skills with the ability to motivate and guide team members toward shared goals

• Strong managerial acumen, including task delegation, performance monitoring, and decision-making under pressure

• Commitment to continuous improvement and cultivating a positive, accountable team culture

• Robust knowledge of sea freight, air freight, and land freight operations, including documentation, regulatory compliance, and logistics coordination across international and domestic networks

• Ability to optimize multimodal transport strategies, ensuring cost-efficiency, timely delivery, and alignment with client expectations

• Experience in navigating complex supply chain challenges, leveraging industry insights to enhance service quality and operational resilience

DUTIES AND RESPONSIBLITIES:

• Lead and supervise daily customer service operations, ensuring timely responses to calls and emails

• Guide the team in sourcing appropriate vendors, comparing rates, and preparing competitive offers

• Monitor and follow up on shipment confirmations, rejections, and client feedback

• Ensure all confirmed orders are processed according to SOP and updates are communicated to customers and supervisors

• Oversee pricing, bookkeeping, and data entry accuracy

• Resolve operational issues promptly, escalating to management when necessary

• Ensure timely completion of orders and coordinate with the Accounts Department for billing handover

• Mentor team members, promote continuous improvement, and uphold service excellence standards

ADDITIONAL INFORMATION:

• Working Schedule: Monday to Friday (full day), Saturday (half day)

• Overtime: May be required based on operational needs

• Support: Proactively available to assist with operational matters as needed

• Bonus: Provided in accordance with company policy and performance contributions

Information :

• Company : NGFS Indo Nusa
• Position : TEAM LEADER - FREIGHT FORWARDING CUSTOMER SERVICE
• Location : Batam
• Country : ID