Collection Manager (Financial Services)

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Description:

• Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process.
• Leading and managing a team of collection agents or debt collectors. Providing guidance, training, and support to ensure the teams success in achieving collection targets.
• Monitoring the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary.
• Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.
• Ensuring compliance with relevant debt collection laws, regulations, and company policies. This involves staying updated on any changes to regulations that may impact debt collection practices.
• Preparing regular reports on the status of collections, progress towards targets, and other relevant metrics for management review.
• Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.
• Managing customer relationships and addressing any complaints or concerns related to the debt collection process.
• Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.
• Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.
• Monitoring the budget allocated for the collection department and ensuring resources are utilized optimally.

Requirements/Qualifications:

• 5+ years experience as Collection in consumer loans.
• 3+ years experience to lead a team.
• Excellent communication and interpersonal skills.
• Strong leadership skills and ability to manage and develop a team.
• Strong sympathy for the company mission.
• Strong commitment to results, growth orientation and responsibility.
• Strong communication and negotiation skill.

Information :

• Company : Mid Solutions Nusantara
• Position : Collection Manager (Financial Services)
• Location : Jakarta
• Country : ID