CRM Improvement Lead

About the Role

As CRM improvement lead, you will be expected to optimize the existing channels of engagement as well identifying new channels and user segments. You will be working with the multiple business teams across payments, digital marketing, brand team, product and engineering teams to create a strategy around the improvement and optimization of the all engagement CRM channels, making users a good experience both for business consumers as the main stakeholder and our end-consumer who will experience the products. 

Having prior experience in analytics and project management with good technical understanding of CRM related products, and the ability to apply user insights and> What You Will Need

• A Bachelors or Masters degree (or an equivalent degree), preferably in system information or management
• Should have at least 3-5 years of working experience, working in tech or financial service companies is a plus.
• Experience working with cross-functional teams and stakeholders (e.g., Business, Product, Marketing Engineering, Operations).
• Passion for building high-quality user experiences and a commitment to product excellence.
• An analytical,>

  About the Team

  Join the GoPay team, a hub of innovation and collaboration, to revolutionize everyday experiences at scale, while embracing a culture that values creativity and meaningful impact. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone has access to high quality financial services. If you have the curiosity, passion for technology, and collaborative spirit work with us and lets solve the problems with technology.

  About GoTo Group

  GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesias vast consumer household.

  About Gojek 

  Gojek is Southeast Asias leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

  About GoTo Financial

  GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

  GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTos official recruitment channels.

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  Information :

  • Company : GoTo Financial
  • Position : CRM Improvement Lead
  • Location : Jakarta
  • Country : ID