Customer Relation

Suzuki | Jakarta Timur | ID

Role:

  • As a call center for handling 4W and customer voice so that it can run well.

  • Monitoring Halo Suzuki call center (booking service, complaint, emergency, home service, information) in accordance with procedures

  • Handling and resolving customer complaints both related to dealer products and services related to Suzuki

  • Monitoring voice of customers and PIC handling related to product issues through social media communities (Facebook, Instagram, etc.)

  • Handle SERA (Suzuki Roadside Assistant) requests, check SERA emergency bills and act as 4W SERA PIC

Requirements:

  • Bachelor Degree in Communication / Management from reputable universities with minimum GPA 3.00

  • Experience in Customer Relation / Customer Service/ Call Center Operation / Front Line

  • Fresh graduate are welcome to apply

Skills:

  • Communication Skill

  • Fluent in English (verbal & written)

Looking for character :

  • Leadership & Negotiation Skill

  • Work with cross function team

  • Strong analytical & logic thinking


Information :

  • Company : Suzuki
  • Position : Customer Relation
  • Location : Jakarta Timur
  • Country : ID
Next Process

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Post Date : 2025-07-02 | Expired Date : 2025-08-01

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