Customer Relations Manager

• Developing and implementing strong and long-lasting CRM strategies to improve a companys customer loyalty and retention
• Conducting quality assurance surveys to determine customer satisfaction and using this data to improve areas of complaint
• Deciding on a CRM systems structure and ensuring it harmoniously operates across every relevant department in an organisation
• Communicating with customers directly through the CRM system and quickly solving customer problems
• Monitoring customer behaviour and implementing strategies to ensure maximum profitability
• Building and maintaining customer relationships to drive ROI, customer retention and high customer satisfaction
• Identifying potential new customers and target markets and communicating this information to the relevant departments to maximise profitability
• Using marketing techniques (like email marketing and campaign management) to update customers on the newest products to increase sales
• Communicating up-selling and cross-selling opportunities with the sales department
• Constantly testing and adopting new strategies for the most effective CRM system
• Analysing competitors and updating strategies when required
• Working with different departments, including sales, account managers and IT
• Meeting KPIs, including sales and customer growth targets
• Conducting business reviews using the CRM systems data
• Creating innovative solutions to solve critical business problems and ensuring the company meets its customers needs

Skills & Qualifications:

• Bachelor of Marketing or Communications, a Bachelor of Business or Business Administration, or a Bachelor of Information Technology

Job Types: Full-time, ContractContract length: 12 months

Information :

• Company : Lamina Pain and Spine Center
• Position : Customer Relations Manager
• Location : Jakarta
• Country : ID