Customer Service

About the role

We are seeking a dedicated and customer-focused Customer Service professional to join our vibrant and growing team at CV. Liszthoven Internasional, a dynamic music school and store located in Batam, Riau Islands. This full-time role will be responsible for providing exceptional customer service and support to our diverse clientele.

What youll be doing

• Respond promptly and courteously to customer inquiries via phone, email, and in-person interactions

• Assist customers with product selections, purchases, returns, and other requests

• Troubleshoot and resolve customer issues in a timely and effective manner

• Maintain detailed records of customer interactions and actions taken

• Collaborate with other departments to ensure seamless customer experiences

• Actively contribute to the continuous improvement of customer service processes and procedures

• Uphold and promote the companys values and brand image

What were looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers of diverse backgrounds

• Strong problem-solving and critical thinking abilities to effectively address customer concerns

• Demonstrated experience in a customer-facing role, preferably in the retail or music industry

• Proficiency in handling cash and point-of-sale systems

• Familiarity with music instruments, products, and services would be a significant advantage

• Commitment to delivering exceptional customer service and a genuine passion for customer satisfaction

• Ability to work in a fast-paced environment and adapt to changing priorities

About us

CV. Liszthoven Internasional is a leading provider of music education and retail services in the Riau Islands region. Founded in 2010, we have established a strong reputation for our high-quality music lessons, extensive range of musical instruments and accessories, and exceptional customer service. Our mission is to inspire and support the musical growth of our community, fostering a lifelong appreciation for the art of music.

If you are passionate about providing exceptional customer service and contributing to the success of a dynamic music-focused organization, we encourage you to apply for this exciting opportunity. Apply now and join our team at CV. Liszthoven Internasional!

Information :

• Company : CV. LISZTHOVEN INTERNASIONAL (MUSIC SCHOOL & STORE)
• Position : Customer Service
• Location : Batam
• Country : ID