Customer Service Officer - PCV

We are seeking a proactive and customer-focused professional to join our team as a Customer Service Officer - PCV. This role is pivotal in fostering long-term client relationships, preparing compelling proposals, and ensuring seamless coordination between internal teams and external stakeholders. The ideal candidate will possess strong communication skills, a collaborative mindset, and a keen attention to detail.

Customer Engagement & Relationship Building

• Develop and maintain long-term relationships with customers through consistent and meaningful engagement.

• Act as a trusted point of contact for clients, ensuring satisfaction and loyalty.

Proposal Preparation & Coordination

• Prepare customer proposals of a less technical nature based on received RFQs.

• Collaborate with sales colleagues and technical specialists to address product, service, and pricing inquiries during proposal and order execution.

Client Interaction & Issue Resolution

• Define scope and pricing of services in direct consultation with clients.

• Resolve order and delivery issues promptly to maintain customer satisfaction.

• Handle claims efficiently to minimize negative impact on customer relationships.

CRM & Opportunity Management

• Maintain accurate and up-to-date records in the CRM system.

• Follow up on sales opportunities in collaboration with sales managers and other stakeholders.

Receivables & Compliance

• Monitor and follow up on overdue receivables to ensure timely payments.

• Ensure strict compliance with Export Control regulations, particularly when dealing with embargoed countries.

Safety & Culture

• Promote a culture of safety and accountability within the team and across operational activities.

• Encourage personal responsibility and team collaboration in maintaining a safe work environment.

• Proven experience in customer service, sales support, or proposal coordination

• Strong interpersonal and communication skills

• Familiarity with CRM systems and sales processes

• Ability to work cross-functionally with technical and commercial teams

• Knowledge of export control regulations is a plus

• Detail-oriented with strong organizational skills

• Commitment to safety and ethical business practices

• Competitive remuneration package on offer. 

• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. 

• Since 1882, FLSmidth has operated successfully within a global environment. 

• Development and training within a respected global OEM company. 

• Access to salary packaging options to allow you to maximize your after-tax income. 

• Employee Assistance Program for employees and immediate family. 

• Purchased annual leave options. 

• Paid Parental Leave  

• Access to a recognition and benefits platform. 

• Involvement with community and charity initiatives. 

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.  We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.  

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials 

Please apply by clicking "apply" on this page.  

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.  

Candidates will be contacted by email. 

No recruiters and unsolicited agency referrals, please. 

Information :

• Company : FLSmidth
• Position : Customer Service Officer - PCV
• Location : Jakarta
• Country : ID