Customer Service Staff

Bali Direct Store sedang membuka lowongan untuk posisi Penuh waktu Customer Service Staff di Munggu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang
  • Selasa: Pagi, Siang
  • Rabu: Pagi, Siang
  • Kamis: Pagi, Siang
  • Jumat: Pagi, Siang
  • Sabtu: Pagi, Siang
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp3,534,339 per bulan

Job Desc

- Respond to customer questions via telephone, email, SMS, WhatsApp, Instagram, Facebook Messenger and Google reviews, Tawkto App or other social media if added.

- Provide clear information about products, services, company policies and ordering procedures.

- Ensure payments from customers have been paid in full, both by Cash on Delivery and transfer.

- Resolve customer complaints quickly and effectively, finding solutions that satisfy customers.

- Accurately record customer complaints and coordinate resolution with relevant departments.

- Record and report interactions with customers, including issues encountered and actions taken to resolve issues.

- Collecting feedback from customers through various media into a Google Sheet and sharing it with the Director and related teams for analysis and service improvement.

Requirements

- Excellent verbal and written communication skills (In English is preferred)

- Good problem-solving skills.

- Proficient in using computers and customer service platforms (e.g., WhatsApp Business, email, and etc.)

- Placement: Canggu, Badung.

Information :

• Company : PT Bali Direct Store
• Position : Customer Service Staff
• Location : Badung
• Country : ID