Customer Service Supervisor

• Bachelors Degree from Marketing Communication, Business, Management or any related field 

• In-depth knowledge of Customer Service principle and practices (Customer service software, databases, and CRM tools) 

• Min. 3 years of experience as a Customer Service Supervisor from a FMCG Industry 

• Demonstrated ability to deal with ambiguity, and manage changing priorities 

• Willing to learn and develop new skills 

• Strong sense of need for achievement of goals and successes

• Outgoing with a positive and proactive approach 

• Strong demonstrated leadership, supervisory and interpersonal skills to lead 

• Demonstrated critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions 

• Customer oriented with great communication & negotiation skills 

• Excellent written & verbal communication in Bahasa & English 

Information :

• Company : PT Sentra Solusi Bangsa
• Position : Customer Service Supervisor
• Location : Jakarta Selatan
• Country : ID