Customer Service Support ( English speaking )

Requirements / Criteria (Mandatory):

• Min D3 any major With GPA 2,75
• Min Fresh graduate and max 2 years in the same position (entry level)
• Familiar to operate and answer message on Messenger
• Willing to work in the shifting schedule
• Experience in customer service area
• Clear Articulation and good communication in Bahasa
• Sense Of Empathy -Able to set the friendly tone (Smiling Voice)
• Good analytical skill
• Typing skill with WPM 50 & Accuracy 90%
• Fast response, effective and efficient in working
• Able to work within dynamic environment
• Vaccinated min 2 Doses
• Actively speaking in English
• Experience in sales area would be an advantage

About the Assignment:

- Guide our consumer and partners in using our products

- Manage service enquiries and disputes arising from our consumer and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community building efforts with our consumer and partners

The Core Objectives:

- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner

- Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor

- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

- Perform administrative tasks involving partners account (credit top-up, changes in partners information, etc.

Jenis Pekerjaan: KontrakPanjang kontrak: 6 bulan

Information :

• Company : Sinergi Performa Cipta
• Position : Customer Service Support ( English speaking )
• Location : Jakarta
• Country : ID