Customer Solution Associate (3-months contract)

Purpose of RoleThe Customer Solution Associate is a critical team member responsible for executing initiatives that improve guest experiences and operational excellence. This position focuses on branch-level training, travel planning, and administrative support. By ensuring high-quality training, offering tailored travel planning services, and maintaining efficient administrative processes, the role contributes to the seamless delivery of Boboboxs guest-centric services.

What you will do:

• Execute training programs for branch staff, from preparation to delivery and evaluation

• Ensure training aligns with organizational standards, enhances staff capabilities, and supports the goal of positively impacting revenue

• Develop personalized travel plans and sell ancillary products (e.g., F&B and activities) to guests before their stay

• Collaborate with internal teams to offer engaging and seamless pre-booking experiences

• Assist in managing department expense requests, incentive programs, and voucher processing

• Maintain accurate records and ensure timely completion of administrative tasks

You will fit in this job if you:

• Bachelors degree in Hospitality, Tourism, Business, Management, or a related field (or equivalent experience)

• At least 1 year of experience in training facilitation and a sales-related role, preferably within the hospitality or F&B industries

• Strong organizational and multitasking skills to manage varied responsibilities effectively

• Excellent communication and interpersonal abilities to collaborate with teams and deliver guest-centric services

• Willingness to travel as needed (up to 30%)

Information :

• Company : Bobobox Mitra Indonesia
• Position : Customer Solution Associate (3-months contract)
• Location : Bandung
• Country : ID