Desk Collection Analyst
Responsibilities :
- Monitor and analyze contact center (mainly desk collection service) performance metrics & client satisfaction.
- Identify trends, areas of improvement, and opportunities for optimizing contact center (mainly desk collection service) operations.
- Develop reports and presentations to provide insights and recommendations to management.
- Collaborate with the operations team to implement strategies that improve service quality and efficiency.
- Ensure adherence to service level agreements (SLAs) and performance targets through continuous monitoring.
Qualification :
- Candidate must possess at least bachelors degree in any field.
- At least 1-2 years of working experience as Telecollection Supervisor (preferably from outsourcing / contact center industry).
- Strong analytical skills with the ability to interpret data and generate actionable insights..
- Proficiency skill of Ms.Excel / Google Spreadsheet is a must.
- Candidates within Bekasi domicile are preferable.
Job Type: Full-time
Information :
- Company : PT Swakarya Insan Mandiri (Head Office)
- Position : Desk Collection Analyst
- Location : Bekasi
- Country : ID
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Post Date : 2025-03-15 | Expired Date : 2025-04-14