END USER COMPUTING (EUC) - GRESIK

• A diploma or degree in Computer Studies or Information Technology
• Candidates with 3 years of helpdesk support experience will be preferred. Fresh graduates with relevant skillsets may also be considered
• Basic operating knowledge on Windows Server Operating System will be added advantage
• Strong customer service skills with a knack for problem solving.
• An aptitude for acquiring new skills and knowledge
• Ability to prioritise tasks and work on multiple assignments
• Strong written and verbal communication skills
• Basic understanding of Windows 10 OS, Active Directory, Office 365 (Teams, Sharepoint Online, OneDrive), file and print infrastructure
• Working knowledge of LAN/WAN infrastructure and iOS and Android devices
• Be a team player, demonstrating shared responsibility and accountability with other team members

• Proficient in spoken & written English

• Provide remote end user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required
• Provide end user support for Windows 10 Operating Systems, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom
• Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application
• Trouble-shoot issues related to Windows 10 OS for end-users
• Tracking & documenting support activities using ticketing system (JIRA)
• Complete assigned service requests tickets, e.g. new AD user account creation, deletion of AD user account, password reset, etc
• Perform applications and software upgrades, perform troubleshooting and fine tuning for users
• Identify and promptly escalate issues to level 2 engineers where necessary

Information :

• Company : Wilmar
• Position : END USER COMPUTING (EUC) - GRESIK
• Location : Jakarta
• Country : ID