Engineer Technical Services

Act as companys ambassador on customer side to provide all services and as key person for problem solving regarding to the equipment that salesman sold.

• Responsible for customer Testing & Commissioning, Maintenance, Troubleshooting/Repair activities
• Ensure the Customer Engineer competency needs and tools to fulfill the business requirements.
• Ensure to fulfill customers requirements, project request, and site activities based on customer regulation.
• Ensure all the required documents (forms, time sheet) are properly filled in and signed by customer.
• Ensure LoA and DoA within Service Department related to CE activities are in place.
• Ensure the EHS KPIs are respected and implemented duirng site activities.
• Preparing report: Site Report, Time Sheet.
• Handle complaints and request from customer 24 hours on Call anytime regarding to the equipment problem.
• Build customer loyalty and rapport.
• Provide Technical Training Service on Class/On the Job Site every time Customer buy the new product.
• Ensure to fulfill the SMT (service management tools) application regarding Engineers activities.
• Build good relationship (teamwork) with engineers from Vertiv Regional in problem solutions.

• 90% Site Activities and 10% Office Activities
• Minimum 2 years in similar business with site/project exposure in Data Center project
• Product/solution knowledge
• Electrical basic knowledge
• UPS
• Microsoft Office
• Fluent in Bahasa Indonesia, English
• Communication and negotiation skill

Minimum D3 on Electrical/Electro/Industrial Engineering Field

Information :

• Company : DKSH Holding Ltd
• Position : Engineer Technical Services
• Location : Jakarta
• Country : ID