Guest Relation Officer

Job Purpose:

Creating a warm and professional welcome for guests, ensuring a smooth flow of entry and exit, managing reservations, and coordinating with the service team to provide an exceptional dining experience.

Job Responsibilities:

• Greet guests warmly and professionally, escorting them to available tables.
• Manage reservations and waiting lists to ensure efficient seating arrangements.
• Provide basic information about the menu and daily specials.
• Coordinate with the service and kitchen teams to ensure smooth restaurant operations.
• Maintain a clean, tidy, and inviting reception area.
• Record regular guests preferences and provide personalized service.
• Handle guest complaints professionally or escalate them to management when necessary.
• Ensure restaurant policies related to guest service are properly implemented.
• Update reservation systems and guest visit records.
• Assist in promoting restaurant events and special offers to guests.

Benefit:

• Service charge
• Transportation allowance
• Meal Allowance
• BPJS Kesehatan dan Ketenagakerjaan

Jenis Pekerjaan: Penuh Waktu

Information :

• Company : PT Shelter Group Indonesia
• Position : Guest Relation Officer
• Location : Badung
• Country : ID