Guest Relation Oficer Staff

· Welcoming guests in a friendly and professional way

· Review arrival lists to welcome guests

· Attend to special guests (e.g. VIPs) and answer their inquiries

· Help prepare welcome folders with collateral (e.g. Menus, area descriptions, minimum spend, etc)

· Provide information about area and venues and promote services

· Anticipate guest needs and build rapport with customers

· Offer assistance with certain tasks (e.g. confirming transport arrangements, taking messages)

· Address customer complaints and escalate to VIP Marketing Manager when needed

· Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Identify and assess customers needs to achieve satisfaction

· Ensure compliance with health and quality standards

· Provide accurate, valid and complete information by using the right methods/tools

· Follow communication procedures, guidelines and policies

· Go the extra mile to engage customers

· Sell products and services

· Solicit and collect feedback from guests, ensuring they have an opportunity to share their opinions and experiences.

· Report feedback to management for continuous improvement and service enhancement.

· Record information in the logbook daily

· Maintain guest records and databases, including check-in and check-out information.

Job Type: Full-time

Education:

• SMA/SMU/SMK (Preferred)

Experience:

• Guest Service: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)

Application Deadline: 06/16/2025

Information :

• Company : Desa Kitsune Bali
• Position : Guest Relation Oficer Staff
• Location : Badung
• Country : ID