Guest Relation Supervisor

Desa Kitsune Bali | Badung | ID

- Adheres to company grooming standards at all time.- Is a continual source of information, help and assistance to all guests.- Prepares the weekly duty rosters.- Supervise Guest Relation Officers.- Keeps the immediate manager fully informed of all problems or unusual matters of significance.- Communicates and liaises at all times with Guest Relations Manager.- Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.- Conduct house tours / site inspection and special room drops for VIPs.- Escorts all arriving guests to their respective suite.- Escorts external guests to their destination.- Escorts departing guests to their means of transport.- Greet all guests personally.- Handle guest complaints and feedback according to company standards ensuring necessary actions, follow up and recording are done.- Completes the departure list for the following day - contact VIP guests for any necessary arrangements.- Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.- Ensure Club members consistently receive all benefits, repeat guests and other VIPs receive special recognition and service- Update and maintain efficient guest history system.- Prepare requisition and distribution of amenities on a timely basis.- Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.- Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.- Abides by all policies and procedures.- Performs related duties and special projects assigned by Senior Management.

Job Type: Full-time

Experience:

  • Guest Service Supervisor: 3 years (Required)

Language:

  • English (Required)
  • Mandarin (Preferred)

Application Deadline: 03/31/2025Expected Start Date: 04/07/2025


Information :

  • Company : Desa Kitsune Bali
  • Position : Guest Relation Supervisor
  • Location : Badung
  • Country : ID
Next Process

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Post Date : 2025-03-24 | Expired Date : 2025-04-23

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