Guest Relations Officer - SKYE Jakarta

Ismaya Group | Jakarta Pusat | ID

About the role

ISMAYA GROUP is seeking an experienced Guest Relations Officer to join our team at SKYE Jakarta, our prestigious hospitality venue in the heart of the city. As a Guest Relations Officer, you will be responsible for providing exceptional customer service and ensuring the satisfaction of our valued guests. This full-time position is based in our Central Jakarta location.

What youll be doing

  • Greeting and welcoming guests upon arrival, ensuring they receive a warm and personalised experience

  • Handling guest enquiries, requests and complaints in a professional and timely manner

  • Assisting with reservations, bookings and table management

  • Maintaining detailed records of guest interactions and preferences

  • Collaborating with the wider hospitality team to deliver seamless service

  • Promoting ISMAYA GROUPs venues and services to encourage repeat business

  • Adhering to all company policies, procedures and health and safety guidelines

What were looking for

  • Minimum 1-2 years+ experience in a guest-facing role within the hospitality industry

  • Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

  • Strong problem-solving and decision-making abilities to handle guest queries effectively

  • Familiarity with reservation systems and point-of-sale technology

  • Passion for providing exceptional customer service and creating memorable experiences

  • Proficiency in English and Bahasa Indonesia, both verbal and written

  • Flexible and adaptable to work in a fast-paced, dynamic environment

What we offer

At ISMAYA GROUP, we are committed to creating a positive and inclusive work environment for our employees.

About us

ISMAYA GROUP is a leading hospitality and lifestyle company in Indonesia, known for our diverse portfolio of restaurants, bars, and entertainment venues. We are passionate about delivering exceptional experiences and fostering a vibrant community of loyal guests. Join our talented team and be a part of our exciting journey as we continue to redefine the hospitality in Jakarta.

Apply now to become our next Guest Relations Officer at SKYE Jakarta.


Information :

  • Company : Ismaya Group
  • Position : Guest Relations Officer - SKYE Jakarta
  • Location : Jakarta Pusat
  • Country : ID
Next Process

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Post Date : 2025-07-07 | Expired Date : 2025-08-06

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